This Sales Policy outlines the terms and conditions governing the sale of coffee products by Trần Coffee. By placing an order for our coffee products, you (the customer) agree to be bound by the terms and conditions set forth herein.
Ordering and Acceptance
Order Placement: Orders can be placed through our website.
Order Acceptance: All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of product unavailability, errors in pricing or product information, or suspicion of fraudulent activity.
Order Confirmation: Upon receipt of your order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order but serves as acknowledgement that we have received it. A contract of sale is formed only upon shipment of the products or when we notify you that your order is ready for pickup (for in-store purchases).
Product Information and Pricing
Product Descriptions: We strive to provide accurate and up-to-date information about our coffee products, including descriptions, specifications, and origins. However, variations may occur. Please refer to the product packaging or our website for the most accurate details.
Pricing: All prices are listed in [specify currency] and are subject to change without prior notice. Applicable taxes and shipping charges (if any) will be clearly displayed during the checkout process.
Errors: We reserve the right to correct any errors in pricing or product information and to cancel orders placed with incorrect information.
Payment Terms
Accepted Payment Methods: We accept [specify accepted payment methods, e.g., credit cards, debit cards, online payment platforms, cash (for in-store purchases)].
Payment Processing: Payment must be received in full before the order is processed and shipped or made available for pickup.
Late Payments: [Optional: Include terms for late payments if applicable, e.g., interest charges].
Shipping and Delivery (if applicable)
Shipping Options: We offer various shipping options, and the available methods and associated costs will be displayed during checkout.
Delivery Timeframes: Estimated delivery timeframes are provided for your convenience and are not guaranteed. Delivery times may vary depending on your location and other factors beyond our control.
Shipping Charges: Shipping charges are calculated based on [specify factors, e.g., weight, destination, chosen shipping method].
Risk of Loss: The risk of loss and title for products pass to you upon our delivery to the carrier.
Returns and Refunds
Return Policy: [Specify your return policy, including the timeframe for returns, conditions for acceptable returns (e.g., unopened, original packaging), and any exceptions (e.g., perishable goods)].
Return Process: [Outline the steps customers need to take to initiate a return].
Refunds: Refunds will be processed within [specify timeframe] after we receive and inspect the returned product. Refunds will be issued in the original form of payment. [Specify any deductions, e.g., restocking fees or original shipping costs].
Wholesale and Distribution (if applicable)
[Include specific terms and conditions for wholesale orders, such as minimum order quantities, wholesale pricing, and distribution agreements].
Intellectual Property
All trademarks, logos, product names, and other intellectual property associated with our coffee products are the property of [Your Company Name] and may not be used without our prior written consent.
Governing Law and Dispute Resolution
This Sales Policy shall be governed by and construed in accordance with the laws of [specify jurisdiction].
Any disputes arising out of or in connection with this Sales Policy shall be resolved through [specify dispute resolution method, e.g., negotiation, mediation, arbitration, or the courts of [specify jurisdiction]].
- Amendments
The Company reserves the right to modify or update this Sales Policy at any time without prior notice. The latest version of the Sales Policy will be posted on our [specify where, e.g., website].
Contact Information
If you have any questions or concerns regarding this Sales Policy or your order, please contact us at:Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Physical Address]
Please provide me with more details about your business, and I can help you refine this template into a more specific and effective sales policy for your coffee products.